What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
We recommend arriving at least 10 minutes early in order to review and complete the New Patient Form that we have provided. If possible, we suggest completing the New Patient Form online in advance.
Meet Your Veterinarian
One of our caring veterinarians will meet with you and your pet. During this visit, you will be able to ask them any questions you have about your pet and their wellbeing.
Examination, Diagnosis & Treatment
Your vet will fully examine your pet then provide you with an accurate diagnosis as well as the treatment options that they feel are best for your pet's unique situation.
After your visit, your vet will outline the details of your pet's diagnosis, including any information that they have shared with you and your pet's treatment plan. This information will be kept on file in your veterinarian's office.
Our Pet Care Philosophy
The veterinary team at our animal hospital in Snellville strives to provide modern and compassionate veterinary care service to you and your pet.
We have a strong passion for providing valuable pet care information and comprehensive preventive veterinary care to Snellville pets.
Pet Owner Resources
Click on a link below to view or access resources for pet owners.
Pet Medical Records | Log in to view your pet's medical records.
Pet Medical Records App | Download the app for easy access to your pet's medical records.
Financing Options | Financing options to help manage pet care expenses.
New Patient Form | Online form for the information we need at your pet's first visit.
Pet Drop Off Form | Please fill out this form to provide your pet drop off information.
What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express. We also offer a financing option.
- Are there payment plans available for my pet’s care?
Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, there may be the possibility of unforeseen circumstances which can affect your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
Please contact us immediately if you have an emergency situation for your pet.
Book Your Next Appointment
What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
What types of animals do you treat?
Our veterinary team provides comprehensive veterinary care for dogs and cats.
Where can I purchase my pet's prescription and food?
We are able to offer a variety of pet care products on-site at our animal hospital.
What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.